Draft policy for the Salon Depot preview. The final terms will be confirmed before the store opens.
Starting a return
To request a return or exchange, contact us with your order number. We'll confirm whether the item is eligible and send you instructions.
Condition of returned items
Items must be unused and in their original packaging. Opened or used products can't be returned for hygiene reasons unless they arrived damaged or faulty.
Damaged or incorrect items
If something arrives damaged or isn't what you ordered, let us know as soon as possible and include a photo so we can make it right.
Refunds
Once a return is received and inspected, the refund is issued to your original payment method.
Cancellations
Orders can be cancelled before they ship. Contact us quickly and we'll do our best to stop it.